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Just
because your office is closed for business does
not mean your network stops functioning. Your
computers, servers, operating systems are running
around the clock. Additionally, some network
maintenance and updates must be performed after
hours to avoid loss in productivity and for
the convenience of the employees. In our experience,
networks that are monitored and maintained regularly,
perform better and run efficiently.
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| Our
engineers remotely monitor your systems for the
following: |
- Server and workstations logs for any
errors and abnormal events.
- Installing regular updates and patches
on servers and workstations.
- Successful system backups.
- System performance
- System resources
- Overall network health including the applications
you use on a daily basis.
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| Remote
Management |
Remote
Management is an extremely useful service for
our customers. We receive several calls a day
from customers with minor computer problems
that might not necessarily justify an engineer
site visit. Our experienced engineers have the
knowledge and ability to resolve up to about
70% of the problems remotely, which lowers your
repair costs. |
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| How
does it work? |
| By
installing special remote control software on
your systems, we can connect to your computers
over a high speed Internet connection. We interact
with the users through a chat session or over
the telephone to understand the problem and
to provide a quick solution.
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| Advantages: |
- Cost savings associated with dispatching
an engineer to your site at an hourly rate.
- Time saved in commute and fighting the
Southern California traffic.
- Quick resolution rather than scheduling
and waiting for an engineer.
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| Help
Desk Service |
| Help
Desk is like having technology experts at your
fingertips. Our engineers are standing by to
help you past those computer annoyances or computer
questions to get your job done. You can count
on us to attend to your problems. |
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| Scheduled
On-site support |
We
understand that not all computer problems can
be resolved remotely. For that reason we schedule
appointments to come on site to attend to those
problems. It is extremely important for engineers
to schedule regular on site visits so that they
can interact with employees, understand their
needs and learn how they use vital computer
resources on a daily basis. It also helps us
provide recommendation and improvements in certain
areas. We strongly believe that communication
and regular discussions are essential for any
business. |
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| Hardware
and Software Consulting |
Having
a good backup strategy is the most essential
part of every business. Without one, you are
running a business without any contingency plans
in case of natural disasters or unknown system
failure. Our engineers are experts in designing
robust backup strategies with both on-site and
remote backup to completely protect your data.
Can your business afford to be without a backup
system in place and risk loosing all contacts,
emails or your accounting files?
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| Backup
Monitoring |
Having
a good backup strategy is the most essential
part of every business. Without one, you are
running a business without any contingency plans
in case of natural disasters or unknown system
failure. Our engineers are experts in designing
robust backup strategies with both on-site and
remote backup to completely protect your data.
Can your business afford to be without a backup
system in place and risk loosing all contacts,
emails or your accounting files?
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| Priority
Scheduling for Emergencies |
Our
Managed IT customers benefit immensely from
our priority scheduling program. In cases where
there is a system crash or network shutdown,
we summon our engineers to visit the site at
their earliest convenience. This convenience
is invaluable for any business as the loss in
revenue and unproductive employees itself warrants
the need for this service.
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| Collaboration
with Third-Party Vendors |
| As
your Managed IT services provider, we even work
with your third-party hardware and software
vendors to perform system and software updates
to keep your infrastructure running in top condition.
We can easily communicate with outside vendors
to resolve issues quickly.
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| Complete
Network Documentation |
| Every
business no matter how small needs to have their
network resources documented clearly and in
a concise manner. Lost passwords and CDs result
in lost time and frustration that can easily
be avoided by proper resource management. Our
documentation includes information on every
piece of hardware and software and complete
network documentation, which gives you peace
of mind and helps you in knowing that you also
have access to all the information we do.
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| End
User Training |
| We
believe in teaching and training as we fix problems.
This instills confidence in end users and makes
them do their job effectively. Our engineers
conduct training from the end users perspective.
They can teach your office staff anything from
Basics of Computing to Fundamentals of Office
and much more.
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