4 Things Your IT Guy Is Not Telling You

February 5th, 2019
4 Things Your IT Guy Is Not Telling You

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1. Your Backups May Not Being Fully Tested

You hear from your IT that backups are running per schedule and you may even see some of them go into the server room to swap backup media. They tell you everything is OK and there is nothing to worry about. Truth is your backups most likely are indeed running in a schedule and completing successfully, but how often are they tested? Are your backups being replicated to an offsite location?

Have you tried asking your IT the following?

  • Can you show me when our last backup was completed?
  • When was the last time we tried to recover data?
  • If our servers go down or we are hit by a ransomware attack or a natural disaster, what would you need to restore everything and how much time would it take?
  • If we have to restore data, how far back would we need to go? Hours? Days? Months?

Research from Kroll Ontrack shows that while 57% of IT managers have a backup solution in place, 75% of them were not able to restore all of their lost data. In fact, 23% of IT managers with a backup solution in place were not able to recover any data at all. The research also shows that, prior to a ransomware attack, 4 out of 5 organizations were confident that their backups could provide them complete recovery.

2. They May Not Be Following Industry Best Practices

Because of the fast-paced nature of an IT environment and because a lot of the work is reactive, IT professionals have to place “Band-Aid” solutions to temporarily fix a problem, depending on its urgency or a very particular need. However, very often the IT professionals do not go back to review said “Band-Aid” solution and replace it with a proper one as they are caught by the next reactive problem to work on.

With lack of management, these temporary solutions can cause long-term critical and irreversible issues in IT systems, crippling your business or even bringing it to a halt.
It is important that every solution implemented follows industry best practices and that your IT department is constantly reviewing the technologies you use to make sure any possible issues are accounted for and mitigated.

3. They May Not Understand The Business Issue Behind The Service Request

You call your IT department with an urgent issue: you have an important meeting with a prospect client in 30 minutes and need to print your proposal, but you are not able to. You tell them your word processor is not working right or nothing is coming out of the printer.

Most likely, instead of understanding what you’re saying – “If we don’t get this proposal out in time we may lose business”- your IT guy will read this as “Printer is not working” or “word processor is frozen”.

It is very important that your IT department have a bird’s eye view of your business, looking at ways technology can make your company more efficient instead of budgeting for the next server upgrade.

4. They Are Limited By Your Use Of Technology

If you’re struggling with the issue mentioned above, you are likely to stay there. While your IT department may know your applications and have become efficient in reactive work, they are probably not prepared to take your business forward.

Information Technology is an ever-evolving field and it requires IT professionals to be constantly learning and testing new technologies. There is a lot more to it than the new version of Windows or Microsoft Office. Industry leaders are listening to business owners and developing solutions to drive efficiency and security in a world where data is the most important asset. Your IT department, however, works with the same technologies and in the same environment every day, and this can create a huge wall of separation between what technology currently does and what it could really do for your business.

When was the last time your IT department showed you a roadmap with possible solutions that could really make a difference in your bottom-line? How quick and easy is it for you today to access crucial data that helps you make the best decisions for your business?