What Exactly is an IT Support Specialist and What Exactly They Do?

IT Support Specialist

Last Updated on May 12, 2020

One of the popular jobs in the world today is the IT support specialist job. It is astonishing to note that there are more than 700,000 jobs in this field in the world today. These numbers are only going to increase in the months and years to come. A lot of people are fascinated about this job and are doing everything from their end to upskill themselves. A lot of managed IT service companies are looking for people with these skills.

You must be wondering what makes this job a lot more attractive than the host of other jobs that are available in the market. And if you want to understand why a lot of managed IT service providers are paying really well to people who have these skills. Here’s a small commentary that will give you all the necessary information pertaining to this job role and responsibilities. 

Understanding the Role of IT Support Specialist

In a nutshell, an IT support specialist is the one who is going to ensure that your workstation is working well without any technical problems or snags. While the job looks menial, it is the most crucial job roles in the world today. The specialists are the ones that help the company reach its goals by ensuring that the technology is working well. 

These are trained experts that know how to diagnose, troubleshoot and fix issues when they happen. They will also do everything from their end to keep the issues from happening in the first place. The main goal of the IT specialist is to ensure that the system functionality is up to the mark. 

Devices and Systems IT Support Specialist Focus In

Since IT specialists are people who have the necessary training to handle IT-related issues, they can work on almost every device that is in existing in the market today. These items include the following:

  • Laptops and Computers (Windows and Mac)
  • Tablets 
  • Smartphones (IOS and Android)
  • PDAs

Apart from these devices, IT support specialists should also know how to pair the peripheral devices like printers and scanner as well as connect the system to the local networks. Many companies operate offices in several different locations.   With employees working remotely, businesses need a solution that allows them to address issues in person or using remote access. If they are not able to fix the issues remotely, they should plan on visiting the location to address the technical issues. Though the job seems to be nothing fancy, it is undoubtedly the lifeblood of any technology company. 

IT Support Specialist Roles and Responsibilities

One of the reasons why there is an increase in the demand for IT support specialists is that they do an array of activities. Here are some things that IT support specialist do:

Setup the Systems:

If any new system, software, or devices, like a computer or printer, comes to the office, they are ones that will set them up and configure them. They will ensure that everything is working well, before they handover it to the employees. If there are any issues, they will first resolve them before taking things further. 

Check the Daily Performance:

One of their crucial tasks is to ensure that these systems are working well every single day. They provide the necessary assistance to employees through the managed IT service partners to troubleshoot, diagnose and fix technical issues. 

Setting Up Devices for Special Events:

If an employee is organizing a special event for a project or a team meeting, they will provide the necessary help and assistance to ensure that the meeting is seamless. They will carry forth tests before allowing the employees to use the systems.