We Give You Responsive IT Support for a fixed Price

You get managed IT services you can rely on with no surprise costs

You'll reap the benefits of

  • A single point of contact for all your IT needs
  • Having an IT system that works seamlessly
  • Consistent monthly payments that are easier on the budget
  • Reduced stress with reduced technology issues
  • A better work experience for your employees
  • Strong IT support that positions you for success

We can help

Balancing your budget is difficult enough with all the expenses your company has. Forum Info-Tech make IT the most predictable. 

Forum Info-Tech makes your IT budget predictable. 

Portrait of technician analyzing server

our core services for you

24/7/365 monitoring

Out team of professionals monitor your entire network to ensure everything is healthy, updated, and properly backed up. 

Live Helpdesk Support

Speak to a live person every time you call who will help you with your technical issues.

vendor management

Our experienced staff will act as a single point of contact to resolve all of your IT vendor issues. 

vCIO

Virtual Chief Information Officer will help you improve network stability and consult with you on emerging technology. 

Get Started

TECHNICAL SUPPORT

24/7/365 Server and Workstation Network Monitoring

Our certified team of engineers proactively monitors your entire network, ensuring your servers and workstations are healthy, updated, and properly backed up. 

Our intelligence software is installed on all your servers and workstations and monitors over 255 different things that could go wrong and cause you expensive downtime. 

As we receive alerts, our helpdesk and our Network Operations Center proactively resolve those issues by remotely connecting to your devices. 

LIVE CHAT

Live Helpdesk Support

We provide your business with live support to remedy any issue. 

Our professional and courteous technicians are ready to help with just a click, call, or email. Our help desk technicians have a deep understanding of computer hardware and software paired with strong communication skills to translate solutions to technical and non-technical individuals effectively.

We provide a full ticketing system to track and inform you every step of the way while we work on an issue. Whether it’s a “how-to” or an “it doesn’t work,” we’ll make sure you’re taken care of.

NETWORK

Network Management

We ensure your network security by properly configuring your firewall, performing intrusion tests, even setting up content filtering to block unwanted site traffic. 

Our local area network solution is designed to span from a single room to a group of buildings. Our wide area network solution extends over a broad geographical space to ensure device communications are always available. Our wireless network management solutions help detect and configure systems for any wireless device or network.  

Our service includes enterprise-level anti-virus and anti-spyware to prevent infections. Our solution protects against all threat vectors even when computers and servers aren’t connected to the internet.

FORUM

Account Management

Forum Info-tech maintains a relationship with every client or group of clients through the life of the contract.  

As your company liaison, the account manager will assist in project management coordination, strategic planning, and sales support.   

Your account manager will act as your single point of contact for the company. Quarterly Business Reviews allow your company to stay in the know. Your account manager can act as a project manager,  a coordinator, a strategic planner, and in some cases, a negotiator.  

TELEMARKETER

Virtual Chief Information Officer (vCIO)

The vCIO delivers the personal touch, reports, and advice that business owners depend on. 

As a managed services client, we assign a vCIO to your account that oversees and orchestrates our engineers to best suit your network. 

Your vCIO will meet with you regularly, roadmap solutions to improve your network stability, as well as consult with you on emerging technology you may want to incorporate.

TELEMARKETER

Vendor Management

Forum Info-tech help reduces IT operating costs by taking on the responsibility of managing your vendors. 

In addition to managing cost, we will help mitigate risk and ensure vendor performance.   

Forum Info-Tech provides third-party app support.  

Our experienced staff will act as one single point of contact to resolve all of your vendor issues.  No longer will you have to sit on the phone waiting for support.

What does IT Managed Services mean?

IT managed service is a service that businesses pay for to have the technical expertise and full-time work done for them by outside firms.

Businesses use information technology (IT) managed service providers when they lack the internal technical staff or resources to provide on-site maintenance, security, and technical assistance support. Unlike outsourcing, companies that utilize these specialists usually keep their existing employees in place with unchanged responsibilities while adding a new role of managing those who are working remotely on their behalf.

Web Application Developer Desk
Storage racks aligned in a computer server room.

What is a managed service provider?

Managed service providers provide tailored IT solutions for companies with limited in-house capability to manage their end-to-end infrastructure needs. They can offer full lifecycle services or individual components like security, storage, and networking.

A managed service provider (MSP) is a company that specializes in providing information technology (IT) infrastructure management “out of the box” as an integrated business model to small and midsize enterprises without or with limited resources and knowledge on how to develop fully comprehensive internal IT capabilities.

How can your business benefit from Managed it services

  • Setting up remote management when the software for your company device is not working, being unable to attend meetings from an out of touch location, or needing updates on a system without disrupting the current network configuration.
  • Preventing future virus and malware incidents which can lead to increasing IT expenses in the long run by managing all software and systems remotely with early detection features like antivirus scanning or employee tracking of data being accessed through centralized servers (for example).
  • Performing regular backups for your company hardware with every update done remotely saving you both time and money!
  • A managed service provider organizes updates and optimizes them pro-actively over time so as to keep costs down while still giving you uninterrupted IT services.
Staff meeting.

What if you already have an internal technical IT support staff?

No problem!

Many of our clients have a designated IT support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT support functions, such as strategic advice, technical projects, second opinions, IT security, and advanced business applications support.

Can we recommend & purchase hardware and software for you?

We have access to the best prices on hardware and software due to our partnerships with industry-leading companies. We can also offer you unbiased product recommendations, depending on your needs.

To make it more interesting: Our partnership network brings us special pricing that we pass onto all of our customers! This means you get some really great deals when shopping for new technology at Forum Info-Tech, which is a win-win situation either way since not only will we save money but so do they!

rows of network cable connected to router and switch hub in server room